Porsche Business Administrator

Porsche Customer Relations Hub Administrator 

Location: Porsche HQ Reading 

Contract: 12-Month Fixed Term (with potential to go permanent) 

Hours: Full-Time (37.5 hours/week) – Monday-Friday 0800-1800 (rotational shifts)

*Fully office based until successful probation has been passed 

RAC & Porsche is looking for an experienced and proactive Administrator to join our Customer Relations team, embedded within the prestigious headquarters of Porsche Cars in Reading. 

This is a fantastic opportunity to work with one of the world’s most iconic brands, playing a key role in delivering exceptional service whilst building strong relationships across a premium automotive network. 

About the Role 

As a Customer Relations Hub Administrator, you’ll be at the heart of operations—providing efficient, accurate, and high-quality administrative support. You’ll work closely with Porsche Centres, internal teams, and customers to ensure smooth processes and a seamless customer experience. 

This is a varied and fast-paced role where no two days are the same. 

Key Responsibilities 

• Manage administrative queries, including invoice checks and approvals 

• Act as a central point of contact for customer enquiries via email and written correspondence 

• Take ownership of the Porsche Vehicle Certification Programme, ensuring accuracy and timely processing 

• Support Porsche Centres with car hire queries and logistics 

• Manage team rotas and coordinate PCRH logistics 

• Process goodwill invoices and resolve associated queries 

• Handle incoming post and maintain accurate records of returned communications 

• Manage vehicle information requests (e.g., Certificates of Conformity, Technical Data Sheets) 

• Support the car hire process, including extensions and updates 

• Prepare and distribute the weekly Parts Report 

• Provide team support and cover for colleagues when required 

What We’re Looking For 

We’re looking for someone who is: 

• Highly organised with excellent attention to detail 

• A confident communicator who thrives in a team environment 

• Able to manage multiple priorities in a fast-paced setting 

• Customer-focused, with a professional and collaborative approach 

• Proven experienced in administration (automotive or customer service experience is a plus) 

Why Join Us? 

At RAC, we value our people and recognise the contribution you make. When you join us, you’ll benefit from: 

✨ Competitive salary & bonus scheme 
🌴 27 days annual leave + bank holidays 
💼 Pension contribution up to 6.5% 
🛡️ Life assurance (up to 10x salary options available) 
👨‍👩‍👧 Family-friendly policies & wellbeing support (24/7 confidential service) 
🚗 Car salary sacrifice scheme (incl. electric vehicles) 
🔧 FREE RAC Ultimate Breakdown Cover from day one 
🛍️ Exclusive discounts via Orange Savings portal 
🚘 FREE onsite parking 
🍽️ Subsidised onsite restaurant + complimentary refreshments 
🎉 Team events & opportunities to experience Porsche products 
📈 Colleague Share Scheme (‘Owning it together’) 

Our Culture 

We’re committed to building a workplace that is inclusive, collaborative, and representative of the communities we serve. We welcome applications from people of all backgrounds, experiences, and perspectives.